Sky Casino Terms & Conditions

1. General terms

These Terms & Conditions form an agreement between you and the operator of Sky Casino. They apply to the website, your player account, available games, payment features, promotional functions and any other services made available through the site. Additional rules may apply to particular games, promotions or services. Where additional rules apply, they will form part of these terms and should be read together with them.

You must read these terms, the Privacy Policy and any responsible gambling information before using Sky Casino. If you do not agree with any part of these documents, you must not access the site or use its services. These terms may be presented electronically and may be updated from time to time. The version published on the website will generally apply from the date it is made available, subject to applicable law.

Sky Casino may make reasonable changes to the website, games, features or services. Some services may be unavailable temporarily because of maintenance, technical faults, third-party issues or circumstances outside reasonable control. Access to the website is not guaranteed to be uninterrupted or error-free.

Your responsibility

• Use the website only for lawful purposes and in accordance with these terms.
• Provide information that is accurate, current and complete when requested.
• Keep your account details and login credentials confidential.
• Notify Sky Casino as soon as reasonably possible if you suspect unauthorised access to your account.
• Read the rules, paytable and relevant instructions before participating in a game.
• Comply with all laws that apply to you in Australia or elsewhere.

2. Eligibility and player accounts

Sky Casino services are intended only for people who are legally permitted to participate in online gambling in their location. You must meet the applicable minimum age requirement and must not use the website if gambling is prohibited for you. Sky Casino may ask you to confirm your age, identity, residential information or other details before allowing access to some or all services.

You may be required to complete account verification at registration, before making a withdrawal, when your activity changes, or at any other time permitted by law. You agree to provide documents or information that are genuine, legible and up to date. If requested information is not supplied, or cannot be reasonably verified, access to your account or certain transactions may be restricted.

Unless expressly permitted by Sky Casino, you may hold and use only one personal account. An account must be registered in your own name and must not be sold, transferred, rented or made available to another person. You are responsible for activity carried out through your account where you have failed to keep your credentials secure.

You must not create or use an account on behalf of another person, use false information, disguise your location, interfere with another player's account or attempt to bypass an account restriction. Sky Casino may refuse an application, suspend an account or close an account where it reasonably believes that these terms, applicable law or security requirements have been breached.

Prohibited conduct

• Using automated software, bots, scripts or other tools to access or interact with the website.
• Exploiting errors, faults, glitches or weaknesses in a game, promotion or payment process.
• Attempting to manipulate outcomes, interfere with games or obtain an unfair advantage.
• Using funds obtained through unlawful activity or allowing another person to use your payment method.
• Engaging in fraud, collusion, money laundering, identity misuse or other unlawful activity.

3. Games, wagers and account funds

Games and wagers are subject to the rules displayed on the website at the time of participation. You should check the game information, available stake options, outcome rules and any applicable conditions before confirming a wager. A wager may be treated as accepted when it is recorded by Sky Casino's systems. Once accepted, it generally cannot be changed or cancelled unless the relevant game rules or applicable law allow this.

Game results are determined by the systems and procedures used for the relevant service. If a technical or system error affects a game, wager or result, Sky Casino may take reasonable steps to correct the error and may void or adjust an affected transaction where permitted by law. If there is a conflict between a displayed result and the official system record, the official record may be used to resolve the matter.

You are responsible for checking your balance and transaction history. If you identify an error, unexpected transaction or account issue, you should raise it promptly through the available support channel. Sky Casino may investigate disputed transactions and may request information needed to assess a concern.

You must not deposit or use more money than you can afford to lose. Deposits are intended for participation in the services and are not a savings facility. Payment methods may be subject to verification, processing checks and their own terms. A transaction may be delayed, rejected or reversed where required for security, compliance or technical reasons.

Withdrawals may be subject to identity checks, account review, payment-method requirements and any conditions shown on the website. Funds may be returned only through an approved method and, where appropriate, to the person who owns the account. Sky Casino may delay processing while it investigates suspected fraud, unlawful activity, a technical problem or a breach of these terms.

Promotions and offers

Promotions, rewards and special offers may have separate eligibility rules, expiry dates, wagering conditions, maximum values or other restrictions. Those conditions will be provided with the relevant offer. You should review them before opting in or participating. Sky Casino may withdraw or amend an offer where permitted by law, including where it identifies misuse, an obvious error or activity intended to obtain an unfair benefit.

4. Responsible gambling, privacy and security

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play and take regular breaks. Do not gamble when upset, tired, under the influence of alcohol or other substances, or when doing so may affect essential expenses. If gambling is no longer enjoyable or feels difficult to control, stop and seek support from an appropriate Australian gambling help service.

Sky Casino may provide tools or processes that help players manage their activity. These may include deposit controls, time reminders, account breaks, self-exclusion or other restrictions. Requests to restrict access should be made through the available account or support process. You must not attempt to open a new account to avoid a restriction.

Personal information is collected, used, stored and disclosed in accordance with the Sky Casino Privacy Policy and applicable privacy laws. Information may be used to provide services, verify identity and age, process transactions, meet legal and regulatory obligations, protect the website and prevent fraud or other misuse. You should review the Privacy Policy to understand how information is handled.

You are responsible for using a suitable device, internet connection and security software when accessing the website. Sky Casino is not responsible for problems caused by your device, network, browser, third-party services or unauthorised access resulting from your failure to protect account information.

5. Suspension, liability and legal information

Sky Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, identity verification, legal compliance, payment review, technical reasons or a suspected breach of these terms. Where appropriate, you may be asked to provide information before an account or transaction can be reviewed. Any remaining balance will be handled in accordance with applicable law and the circumstances of the account.

You must not use the website in a way that damages, overloads or disrupts its operation. You must not copy, modify, reverse engineer, frame, scrape or commercially exploit website content without permission. Website text, graphics, software, branding and other material may be protected by intellectual property rights and may be used only as permitted by these terms or applicable law.

To the extent permitted by law, Sky Casino is not responsible for indirect loss, loss caused by events outside reasonable control, or problems arising from your misuse of the website. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If you have a complaint or dispute, you should first raise it through the support process available on the website and provide enough information for the matter to be investigated. Sky Casino may request account details, transaction records or other relevant information. You should keep copies of important correspondence and account records.

These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights and protections available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

The latest version of these Terms & Conditions is published on the Sky Casino website. You should review them periodically, particularly before using a service after an update. Continuing to access or use the website after changes are published indicates acceptance of the updated terms, unless applicable law requires a different process.