Privacy Policy

Information we may collect

When you use Sky Casino, we may collect information that identifies you, relates to you or can reasonably be connected with your account or activity. The information collected depends on how you interact with the website and the services available to you. We seek to collect information that is reasonably necessary for operating an online casino service, meeting our responsibilities and assisting players.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information provided when you register or update your account. We may also keep records of messages, enquiries, complaints and other interactions with support.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, photographs or other information needed for checks. Verification information can be reviewed to help prevent identity misuse, fraud, money laundering, underage gambling and other prohibited activity.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and transaction status. We do not use this information for purposes unrelated to providing and securing the service unless another lawful purpose applies. Payment providers may handle payment information under their own privacy terms.

Device, usage and cookie information

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location and interactions with website features. We may also use cookies and similar technologies to remember preferences, support security, understand website use and improve performance.

How we use information

Sky Casino may use personal information for the following purposes. The particular use will depend on the information involved, the service you request and the circumstances in which the information was collected.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Confirming your identity, age, eligibility and ownership of an account.
• Conducting security, anti-fraud, risk and responsible gambling checks.
• Detecting, investigating and preventing prohibited, suspicious or unlawful activity.
• Communicating with you about your account, service changes, security matters and support requests.
• Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
• Understanding how the website is used, testing features, improving performance and maintaining website security.
• Keeping records and completing checks required for legal, regulatory, financial, accounting or compliance purposes.
• Responding to legal requests, protecting our rights and helping protect players, service providers and the public.

Where we rely on consent for a particular activity, you may withdraw that consent. Withdrawal will not affect processing that took place before consent was withdrawn, and it may not stop processing that is permitted or required on another lawful basis. For example, we may still need to use account and transaction information to provide services, protect the platform or meet legal obligations.

Marketing communications

You can choose whether to receive marketing communications where an opt-out option is available. You may unsubscribe using the instructions in a marketing message or contact support@skycasino.wtf to withdraw consent to marketing. Service, account, security and legally required communications may continue where they are necessary and are not marketing messages.

Sharing, security and retention

When information may be shared

Personal information may be shared with service providers that help operate the website and provide services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and other suppliers acting on our instructions. Providers should receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players or the website, investigate suspected fraud or other misuse, respond to a valid legal request, resolve a dispute, enforce applicable terms or support a business change. Some service providers may handle information in countries outside Australia. Where this occurs, appropriate steps may be taken to protect information in line with applicable requirements.

Protecting personal information

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and procedures for handling sensitive information. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Sky Casino may use them to keep the website working, remember settings, support login and security functions, measure usage and improve the player experience. Some cookies may be placed by service providers that support website features. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website functionality or prevent certain features from working correctly.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing need or lawful reason to keep it, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@skycasino.wtf. In your request, please explain what you are asking for and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or other sensitive information.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct, update or complete personal information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
• Marketing consent: withdraw your consent to marketing communications at any time. This will not necessarily stop essential account or service messages.
• Privacy concerns: raise a concern about how your information has been collected, used, stored or disclosed.

We will consider and respond to requests within a reasonable period, subject to identity checks, technical limitations and any lawful exceptions. If a request cannot be fully completed, we will aim to explain the reason in general terms. A request to delete information may also affect your ability to use an account or certain services where the information is necessary for security, verification, transaction processing or legal compliance.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on this page. We encourage you to review the policy periodically so that you remain informed about how information may be handled. By continuing to use the website after an update takes effect, you acknowledge the updated policy to the extent permitted by law.