Betting Rules

General betting conditions

Sky Casino provides betting services subject to the rules displayed on the website, the terms applying to your account and any event-specific conditions. Rules may vary depending on the sport, competition, market, game, bet type or promotional offer. You are responsible for checking the relevant information before placing a bet. If you are unsure about a market or condition, do not place the bet until you understand how it works.

You must be legally permitted to use betting services in your location and must meet any applicable minimum age requirement. You must use the account in your own name and provide information that is accurate, current and complete. An account must not be opened or used on behalf of another person. We may ask for information or documents to confirm identity, age, location, payment ownership or other account details before allowing continued access to certain services.

You are responsible for keeping your login details, devices and payment information secure. Do not share passwords or allow another person to access your account. You must tell us promptly if you suspect unauthorised access, incorrect account activity or a security issue. Activity completed through your account may be treated as authorised unless you have reported a problem and appropriate checks have been completed.

• Only one personal account may be used unless otherwise permitted in writing.
• Accounts must not be used for unlawful activity, fraud, money laundering or unauthorised commercial purposes.
• You must not use software, devices or methods designed to manipulate the website or betting process.
• You must not interfere with the availability, security or normal operation of the website.
• You must comply with all displayed rules, applicable laws and account requirements.

Placing and accepting bets

A bet is generally placed by selecting a market or bet type, entering the required stake and confirming the transaction. A bet is not accepted until confirmation is shown in your account or through the relevant betting interface. A selection placed in a bet slip, but not confirmed, is not necessarily a completed bet. You should check your bet history after placing a bet and report any apparent error as soon as possible.

The odds, prices, lines, limits and other information shown on the website may change before a bet is accepted. Where applicable, you may be asked to accept changed odds or conditions before the bet can be placed. The accepted odds and details are those recorded in the final confirmation and account history, subject to the correction and settlement provisions in these rules.

You must have sufficient available funds for the stake at the time a bet is placed. A bet may be rejected if there are insufficient funds, an account restriction applies, the market has closed, the event has started, the requested stake exceeds an applicable limit or a technical issue prevents acceptance. The acceptance of one bet does not guarantee that later bets will be accepted under the same conditions.

Bet types and combinations

The website may offer different bet types, including single bets, multiple bets, combination bets, live bets and other market options. Each bet type has its own requirements. For example, a multiple bet may require every selected outcome to be determined before the bet can be settled, while a single bet may be settled separately. The applicable market description and displayed rules take priority for the relevant bet.

Some selections may be incompatible and cannot be combined. In other cases, related selections may be subject to special combination rules. If a bet slip displays a warning, adjustment or restriction, you should review it before confirming the bet. Once accepted, a bet generally cannot be changed unless a cash-out, cancellation or other feature is specifically made available for that bet.

Events, results and settlement

Bets are settled using the official result or other result source identified in the applicable market rules. The result may be based on the outcome at the end of the scheduled event, a particular stage of an event, an official ruling or another stated settlement point. Results announced during or immediately after an event may be provisional and can be reviewed or corrected if the official position changes.

If an event is abandoned, postponed, delayed, rescheduled, interrupted or moved to a different venue, the market may be settled under its specific rules. Depending on the circumstances, a bet may remain valid, be carried forward, be treated as void or be settled using an applicable alternative provision. You should always read the rules for the individual market, particularly for live events and markets affected by timing.

If a selection is declared a non-runner, withdrawn, disqualified or otherwise unable to participate, the relevant market rules will determine how the bet is treated. A multiple bet may be recalculated when one selection is void. Different rules can apply to outright markets, place markets, player markets, match markets and special or novelty markets.

Corrections and palpable errors

Reasonable steps are taken to display accurate odds, information and settlement results. However, obvious errors may occur because of technical faults, data errors, delayed feeds, incorrect prices, duplicated markets or human error. Where an obvious error has affected a bet, the bet may be corrected or voided in accordance with the applicable rules. An obvious error may include a price that is clearly inconsistent with the market, an impossible selection, a duplicated outcome or a result entered incorrectly.

If a result, balance or settlement is corrected, your account may be adjusted to reflect the proper outcome. You should retain your bet confirmation and review your account history. If you believe a bet has been settled incorrectly, raise the matter promptly through the available support or complaints process, providing the relevant bet details.

Payments, cancellations and account restrictions

Deposits, withdrawals and other transactions are subject to the payment methods and conditions available on the website. You must use a payment method that belongs to you or that you are authorised to use. Transactions may be reviewed for security, identity, fraud prevention, financial crime compliance and other legal or operational reasons. Processing may be delayed while checks are completed, and a transaction may be refused or reversed where permitted by the applicable rules.

A bet normally cannot be cancelled after acceptance unless the relevant market rules or an available website feature expressly allows cancellation. A request to close an account does not automatically cancel accepted bets or remove obligations connected with previous activity. Bets already placed may continue to be settled in accordance with the applicable conditions.

Sky Casino may suspend, restrict or close an account where there is a security concern, suspected fraud, suspected misuse, inaccurate information, a breach of these rules, a legal or regulatory requirement or another reasonable basis. Access may also be limited while an account review is underway. Where appropriate, you may be asked to provide information before access or transactions can resume.

If an account is closed or restricted, any remaining balance will be dealt with in accordance with the applicable Terms and Conditions and legal requirements. Funds connected with unlawful activity, fraud, a chargeback or a breach of the rules may be subject to review. We will not knowingly accept activity from a person who is prohibited from using the service.

Responsible gambling and complaints

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you start and only bet with money you can afford to lose. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to win back money already lost. Take regular breaks and keep track of the time and money you spend.

• Do not chase losses or increase stakes to recover previous losses.
• Do not borrow money or use essential household funds for betting.
• Use available account tools, such as deposit limits, time reminders or self-exclusion, where offered.
• Ask for support if betting is affecting your finances, relationships, work or wellbeing.
• If you think someone else may be using your account, secure it and report the issue promptly.

If you have a concern about a bet, account transaction or settlement, contact the available customer support channel through the website and provide a clear description of the issue. Include relevant information such as the date, bet reference, market, stake and account activity, but do not send passwords or unnecessary sensitive information. Complaints are reviewed using the applicable process, and further information may be requested to investigate the matter.

These rules should be read together with the website Terms and Conditions and any specific rules shown for a market or promotion. If there is an inconsistency, the more specific rule for the relevant service may apply. Rules may be updated from time to time, so you should review the current version before placing further bets. If you do not agree with an updated rule, stop using the relevant service.