Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is based on chance or the rules of that game, not on how long you play, how much you spend or how often you have won previously. A loss is not something that can be recovered by continuing to gamble, and a past win does not make another win more likely.

Before you begin, decide how much time and money you are comfortable spending. Regard this amount as the cost of entertainment, in the same way you might budget for a meal, film or other leisure activity. Only use money that is available after essential expenses have been paid. Never use money needed for rent, bills, food, education, debt repayments or other important commitments.

• Set a spending limit before you play and do not increase it during a session.
• Set a time limit and take regular breaks away from the site.
• Keep track of your deposits, bets, wins and losses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for necessities or sell belongings to fund gambling.
• Do not chase losses by trying to win back money through further play.
• Remember that gambling is not a reliable source of income.
• Only use your own account and payment methods where permitted.
• Stop playing when your planned limit or session time has been reached.

A limit is most effective when it is set before gambling starts. If you find yourself changing limits, making repeated deposits or playing for longer than planned, stop and consider taking a longer break. You can use the responsible gaming tools available through your account or contact Sky Casino support through the website for general assistance with those tools.

Recognising possible gambling harm

Gambling can affect people in different ways. Some people may experience financial pressure, stress, relationship difficulties or changes in their mood. Recognising concerns early can make it easier to take action. You do not need to wait until gambling has caused a serious problem before asking for help.

You may want to pause and review your gambling if you notice that you are thinking about gambling frequently, hiding your activity from other people or feeling unable to control how much time or money you spend. Other warning signs can include feeling restless when you try to stop, gambling to escape problems, borrowing money, missing work or other responsibilities, or feeling anxious, guilty or upset after playing.

• You spend more than you planned or more than you can afford.
• You increase your bets or deposits to achieve the same excitement.
• You return soon after losing to try to recover the loss.
• You cancel plans, neglect responsibilities or lose sleep because of gambling.
• You argue with family, friends or colleagues about your gambling.
• You keep your gambling secret or give misleading information about it.
• You rely on gambling wins to pay ordinary expenses.
• You feel distressed, hopeless or unable to stop.

If any of these signs apply to you, stop gambling and seek support. Consider asking someone you trust to help you review your finances and make a plan. If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance from an appropriate emergency or support service in your area.

Tools and practical steps

Responsible gaming tools can help you stay within the boundaries you choose. Depending on the services available on the site and the requirements that apply, these may include deposit, spending, loss or wagering limits; session reminders; temporary breaks; account restrictions; or self-exclusion. Read the terms of each tool carefully before activating it, because settings may apply for a particular period and may not be reversible immediately.

A temporary break can be useful when you want time away from gambling without making a longer-term decision. Self-exclusion is a stronger step that prevents or restricts access for a selected period or until a required process has been completed. If you believe you need self-exclusion, do not rely only on personal willpower. Use the available account controls and contact Sky Casino through the website for information about the process.

Planning a safer session

1. Choose a fixed amount that you can afford to lose without affecting essential expenses.
2. Choose a fixed end time and set a reminder before you start.
3. Avoid adding funds once your planned budget has been used.
4. Take regular breaks and move away from the screen.
5. Review your activity afterwards and note how gambling made you feel.
6. If the session was stressful or difficult to control, take a break and consider seeking support.

You can also make gambling less convenient by removing saved payment details where possible, avoiding gambling when you are alone or emotional, and telling a trusted person about the limits you have set. Consider using device or banking controls that can help manage access to gambling services. These steps are not a substitute for professional advice, but they may provide useful additional barriers.

Support, age and personal responsibility

Sky Casino services are intended only for people who meet the applicable legal age and eligibility requirements. Do not allow anyone else to use your account, including people who are underage. Keep your login details private, use available account security features and contact support through the website if you believe another person has accessed your account.

If you are concerned about your own gambling, support is available from qualified counsellors and gambling-help organisations in Australia. You can search for an appropriate service in your state or territory, speak with a health professional or ask a trusted person to help you make contact. Support may include confidential counselling, financial guidance, help with self-exclusion and advice for family members affected by someone else's gambling.

Friends and family can also be affected by gambling harm. If someone close to you is struggling, choose a calm time to explain what you have noticed, avoid blame and encourage them to seek professional support. Protect shared finances where appropriate and seek independent financial or legal guidance if necessary. You cannot control another person's gambling, but you can set boundaries and look after your own wellbeing.

Sky Casino may take steps that support safer gambling and may apply account restrictions or other measures where required. These measures do not guarantee that gambling will be risk-free. Responsibility is shared: the service should provide suitable information and tools, while players should use those tools honestly, follow applicable requirements and stop when gambling is no longer affordable or enjoyable.

For questions about responsible gaming tools or account restrictions, use the support options available on the Sky Casino website. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an urgent support service in your location.